1. General Return Policy
For orders placed directly at nexgenprimemarket.com, we accept returns of most new, unused items within 30 days of the delivery date.
- Items must be unused, unwashed, and in their original packaging with all tags, accessories, and manuals.
- Proof of purchase (order number, invoice, or receipt) is required for all returns.
- We reserve the right to refuse returns that do not meet these conditions or that are returned outside the stated timeframe.
This policy does not limit any rights you may have under applicable consumer laws.
2. Non-Returnable & Limited-Return Items
For hygiene and safety reasons, some products cannot be returned unless they arrive damaged or defective:
- Items that have been used with food and show signs of wear or soiling
- Opened sets where individual pieces are missing
- Custom, personalized, or specially modified products
- Final sale or clearance items clearly marked as non-returnable at checkout
If you believe a non-returnable item is defective or arrived damaged, please contact us so we can review the case.
3. Damaged, Defective, or Incorrect Items
We carefully inspect and pack each order, but issues can occasionally occur in transit. If your item arrives damaged, defective, or you received the wrong product, please contact us within 7 days of delivery.
- Provide your order number, a brief description of the issue, and clear photos of the item and packaging.
- After review, we may offer a replacement, a partial refund, or a full refund, depending on the situation.
- In most cases of confirmed defect, damage, or wrong item, we will cover reasonable return shipping costs or may not require a return.
Please do not discard the product or packaging until we have completed our review.
4. How to Start a Return (Website Orders)
To request a return for an order placed on our website:
- Send an email to info@nexgenprimemarket.com or use the contact form on our website.
- Include your full name, order number, the item(s) you wish to return, and the reason for the return.
- Our team will review your request and provide return instructions and, if applicable, a return authorization.
Unauthorized returns, returns sent to the wrong address, or returns without sufficient information may be delayed or rejected.
5. Return Shipping Costs
Return shipping responsibility depends on the reason for the return:
- Change of mind / ordered the wrong item / no longer needed: the customer is responsible for return shipping costs.
- Damaged, defective, or incorrect item: if we confirm the issue, Nexgen Prime Market will cover or reimburse reasonable return shipping costs, or may provide a pre-paid return label where possible.
Original shipping charges are generally non-refundable unless the return is due to our error.
6. Refunds
Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected. If approved, your refund will be processed to the original method of payment.
- Refund processing time on our side is usually within 3–5 business days after we receive the returned item.
- Your bank or payment provider may require additional time (typically 5–10 business days) to post the credit to your account.
- If you have not received a refund after the stated timeframe, please check with your bank or card issuer first, then contact us.
We may apply a reasonable restocking fee for items that are returned used, missing parts, or not in their original condition, where permitted by law.
7. Exchanges
At this time, we do not process direct item-for-item exchanges through our website. If you wish to exchange a product, please request a return and place a new order for the replacement item.
8. Orders Placed on Amazon, Walmart, or Other Marketplaces
If you purchased Nexgen Prime Market products through a marketplace such as Amazon or Walmart, the return and refund rules of that platform apply.
- Please start your return request from your account on the respective marketplace (Order Details > Return/Replace items).
- Refunds, replacements, and timelines are handled according to that marketplace’s policies and systems.
- For additional help, you may contact us with your marketplace order number, but we may be required to complete the process through the marketplace interface.
This ensures your purchase remains protected by the marketplace’s buyer protection and guarantees.
9. Return Address & Contact
Nexgen Prime Market LLC
7901 4TH ST N, Suite 23003
St. Petersburg, FL 33702
United States
Phone: +1 727 604 0541
Email: info@nexgenprimemarket.com
Please contact us before sending any return so we can confirm the correct return address and instructions.
10. Policy Updates
We may update this Returns & Refund Policy from time to time to reflect changes in our practices, legal requirements, or marketplace rules. The latest version will always be available on this page.
