Order Tracking

Track Your Package

You can find your tracking number in your order confirmation email or in your Amazon/Walmart order details. Once you have your tracking number, please use the carrier links below to see the latest updates:

Tip: Copy your tracking number, click the correct carrier link above, and paste the number into their tracking form.

Need Help? Use Our Live Chat Assistant

If you have trouble with your tracking number or are unsure about the status of your shipment, you can contact us through the live chat assistant available on this website.

Our assistant can:

  • Help you find and understand your tracking information
  • Answer questions about estimated delivery windows
  • Guide you on what to do if your order is delayed or appears lost

Please note: All final delivery scans and status updates are provided by the shipping carrier. Our assistant helps interpret and guide you through the information from the carrier.

Delivery Time & Delays

Most orders are processed within the handling time stated at checkout and shipped using the method you selected. Delivery time depends on your location and the carrier’s processing speed.

  • If tracking shows “In Transit”, your package is still moving through the network.
  • If there are no updates for several days, it may be due to local processing or customs in your country.
  • If your package is significantly delayed or appears lost, please contact us so we can review and provide a solution.

If your order does not arrive within the maximum estimated delivery window, we will work with you to resolve the issue in line with our store and marketplace policies.

Customer Support & Company Details

Nexgen Prime Market LLC

7901 4TH ST N, Suite 23003
St. Petersburg, FL 33702
United States

Phone: +1 727 604 0541
Email: info@nexgenprimemarket.com

For any questions about your order, delivery status, or refunds, please contact us using the details above or by using the live chat assistant on our website.